This web site is owned and operated by Myon Life Ltd who are completely dedicated to your total satisfaction. By accessing this site, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions. This site is designed to make your shopping experience as safe and enjoyable as possible. If you have any questions in regards to our products or the website, you can contact us at:
Our Contact details:
Myon Life Ltd, 16 Silverwood Road, Woolley Grange, South Yorkshire, S75 5RU United Kingdom
Phone: 07713 491 888
Company number: 10887451
Prices, Descriptions and Product Information:
Myon Life Ltd take the utmost care to ensure the product descriptions, photographs and ingredients are accurate and correct at the time of publishing. We make every effort to represent the colour of our products and it’s packaging as accurately as possible. However, due to the differences in monitors, we are unable to guarantee that the colour you see on your monitor will reflect the exact colour of the product.
Every description or specification is given in good faith based upon the information received by us, from the manufacturer of the product. Myon Life Ltd cannot accept responsibility for any omissions or errors in this information. Independent tests have not been performed to verify the accuracy of product claims or ingredient inclusion or omissions.
All prices are shown in Pound Sterling and exclude post and package charges. Prices may change over time.
Myon Life Ltd shall not be held liable for any damages, injury or illness caused by the use of any product. It is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner. We shall not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.
Making A Purchase:
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payments via PayPal as well as PayPal payments directly. PayPal is 100% secure and your card details are never held by Myon Life Ltd.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice via email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling:
We only ship to mainland UK addresses at present. Shipping is charged at £3.99 per order or free on orders over £15.
We aim to process all orders within 1-3 working days and deliver to the UK within 5-7 working days (although it is usually much faster). However, we cannot be held liable for any delay in delivery. If the goods ordered are out of stock, we will notify you as soon as practical, and you can either cancel your order or agree to a later delivery time with us.
Orders will be sent to the delivery address you provide us with and we cannot be held responsible, if that delivery address is incorrect.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
We are not VAT registered. The price on the web site is the price you will pay.
Credit Card Security:
Credit and debit card security is handled by PayPal and is therefore 100% secure.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07713 491 888 (International +44 07713 491 888) or write to us at Myon Life Ltd, 16 Silverwood Road, Woolley Grange, South Yorkshire, S75 5RU United Kingdom
1. WHAT WE COLLECT
We may collect the following information: a) Name, b) Contact information including email address, your residential address and, in some instances, telephone number, c) IP address d) information connected with reviews you leave on our website or app d) your purchase history with us
We use different methods to collect data from and about you including through you using our website , filling in forms or by corresponding with us by post, phone, email or otherwise. We may also collect data from you by using cookies.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
2. WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Take and fulfil customer orders.
Administer and enhance the site and service.
For customer service and resolution purposes
Internal record keeping
We may also use the information to improve our services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and we may personalise such content based on what we believe may be of interest to you.
We may use the information to customise the website according to your interests.
We may use the information to send you relevant, personalised communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by post at any time by writing to or emailing us at email@example.com.
We may use the information for the purposes of fraud detection and prevention and enhancing safety on our website and app.
We have a legitimate interest in obtaining and using the information as set out above in being able to provide and improve the service and marketing that you receive from Myon Life Ltd. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications..
3. WHO WE SHARE YOUR INFORMATION WITH
Myon Life Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods, if unopened and unused, within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be as new, unopened and in a saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.